All USA and Canada orders are shipped via UPS Ground, sorry we can not ship to APO/AE addresses at this time. All orders to Hawaii are shipped either via USPS Parcel Post or DHX Ocean Freight (curb side delivery only or terminal pickup).
We are not shipping orders overseas at this time, as the shipping costs are very, very high, so please don't ask us to ship overseas. If you would like to use your own freight broker, we require a check or money order in US Dollars drawn against a US financial institution as payment for the order. We will not accept a credit card or paypal, their is no exeception to this policy.
Orders paid online with PayPal or a credit card (online order over the phone) can only be shipped to the billing address / confirmed address only.
All shortages or damages must be reported within 48 hours of receipt of merchandise. No claims will be accepted after 48 hours. We assumes no responsibility for delayed or damaged items due to the shipping carrier. Orders shipped via UPS/DHX are charged freight both ways on refused or undeliverable shipments. Tracers for lost package and claims can take 7 to 14 workings days to be completed. We can not issue replacement items until the carrier complete the claim.